windream Privacy Policy for Filipino Players

When you register and use windream, we collect certain personal information that is necessary to operate your account and comply with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document for identity verification purposes. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos, which is required to process deposits and withdrawals securely. When you use our platform on a mobile device, we may collect device identifiers and usage data to improve your experience and detect fraudulent activity. All information collected is limited to what is genuinely needed to provide our services to Filipino players.

We also collect information you provide voluntarily, such as when you contact our support team, respond to surveys, or update your account preferences. Technical data such as IP addresses, browser type, and session logs are collected automatically to maintain platform security and investigate any suspicious activity on your account.

windream uses the personal information we collect primarily to create and manage your account, process transactions in PHP, and verify your identity in line with Philippine anti-money laundering requirements. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or these policies. Your transaction history and gameplay data help us detect unusual patterns that may indicate fraud, account compromise, or problem gambling behaviour, allowing us to act quickly to protect you. We may use aggregated, anonymised data to analyse platform performance and improve the overall experience for Filipino players. We do not use your personal data to make automated decisions that significantly affect your rights without human review.

Where you have given consent, we may send you promotional communications about new features, games, or offers available on windream. You can withdraw this consent at any time by updating your communication preferences in your account settings or by contacting our support team directly.

windream does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and fraud prevention services, all of whom are contractually required to handle your data securely and only for the purposes we specify. In certain circumstances, we are legally required to disclose personal information to Philippine regulatory authorities, law enforcement agencies, or courts when requested in accordance with applicable law. If windream undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance where required by law. We will never share your data with any third party in a way that is inconsistent with this Privacy Policy.

Your personal data is stored on secure servers and protected using industry-standard encryption and access controls. windream employs technical and organisational measures to prevent unauthorised access, disclosure, alteration, or destruction of your information. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all such staff are bound by confidentiality obligations. We retain your personal data for as long as your account is active and for a period thereafter as required by Philippine law and our regulatory obligations. When data is no longer needed, it is securely deleted or anonymised in accordance with our data retention schedule.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your windream account and to contact us immediately at [email protected] if you suspect any unauthorised access to your account.

Under applicable Philippine data protection law, you have the right to access the personal information windream holds about you and to request a copy of that data. You also have the right to request corrections to any inaccurate or incomplete information, and to ask us to delete your data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data has been processed unlawfully, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. You may also request that we restrict the processing of your data in certain circumstances, for example while a correction request is being resolved. To exercise any of these rights, please contact our support team at [email protected] and we will respond within the timeframe required by Philippine law.

windream may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine law. When we make material changes, we will post the updated policy on this page with a revised effective date, and where appropriate we will notify you directly via email or an in-platform message. We encourage all Filipino members to review this page periodically so that you remain informed about how your data is being handled. Your continued use of windream after any update has been posted constitutes your acceptance of the revised Privacy Policy. If you have questions about any aspect of this policy, please visit our FAQ page or contact us directly.

For all privacy-related enquiries, you may reach our support team at [email protected]. We are committed to responding promptly and transparently to any concerns raised by Filipino players about their personal data.